Your privacy is very important to Nascence. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to get to know our practices and contact us if you have any questions.

Collection and Use of Personal Information Personal information is data that can be used to uniquely identify or contact a specific individual.

Here are some examples of personal information that we collect:

• When you create a Swift Claim Account, we ask you for your Tenancy name, login id such as email address and password.
• When using Swift Claim to create your claim, we store the content of claim, and we keep logs of the time and device you used to access the service.
• When you subscribe to any of our newsletters or forums, we also ask for your email address; in some cases we may ask for additional information.
• When you contact Nascence, e.g. for a support request, we may keep a record of your communication.

We use the personal information we collect to help us develop, deliver, protect, and improve our products, services, content, and customer communications. We also use it to keep you up to date on our latest product announcements and updates, and to send you important notices, e.g. about changes to our Terms of Service or our Privacy Policy. You may opt out of receiving some of these communications.

Collection and Use of Non-Personal Information

Non-personal information is data that cannot be used to uniquely identify a specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may combine personal and non-personal information for certain purposes; this data will then be treated as personal information for as long as it remains combined. Conversely, aggregated information, i.e. data that might have originated from personal information, but that has been processed in such a way as to not allow personal identification, is treated as non-personal information.

Here are some examples of non-personal information that we collect – either by ourselves or through the use of third-party services:

• When you visit our website, we keep logs of your Internet Protocol (IP) address, browser type and language, referring and exit pages, operating system and date/time stamp. Currently, we also use Google Analytics to collect and process this information; please refer to the section “Google Analytics” below. If you’d like to opt out of this logging, please click here.
• When our Software crashes, we collect and store crash reports to help us analyze the crash and determine the source of the problem. We currently use HockeyApp to collect and process crash reports; please read their Privacy Policy here. Our Software periodically checks our servers for important updates or notices; in this case, we also log the IP address, device type, language, operating system and the date and time of the request. Google Analytics
• Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies and other Technologies

Nascence uses “cookies” to collect information about your use of the website. Cookies are small text files a website can store on your hard drive. We use the information we collect in this manner to better understand our users’ interaction with our website and to optimize the user experience. You can disable cookies in your browser settings, but please note that certain features on our website may not be available as a result.

In our email communications, we may use other technologies like “pixel tags” and “click-through URLs” in order to determine if an email has been opened and which links have been clicked. This way, we can determine and improve the effectiveness of our communications. Pixel tags are small images shown inside an HTML email; you can disable tracking by disabling HTML in your email client. A link with a click-through URL, when clicked, first sends the user to a web server which records the click, and then to the link’s destination.

Access to Personal Information

When using our services or website, we aim to provide you with the means to view, edit, and remove your personal information. For example, you can request the deletion of your Swift Claim account and its associated email address by going into the settings in any of our applications. For other personal information, we make good faith efforts to provide you with access to your data so that you can request its correction or deletion. We will promptly process these requests, unless we are required to retain information by law or for legitimate business purposes. We may also decline requests if they would be extremely impractical, are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or for which access is not required by law.

Your personal information is retained for as long as it is necessary in order to provide you our services, to fulfill the purposes outlined in this Privacy Policy, to enforce applicable Terms of Service, or to comply with our legal obligations. After we delete or block access to information from our services or website, it will no longer be accessible to anyone; there may, however, continue to be residual copies of that data on our active servers and backup systems.

Disclosure to 3rd parties

We don’t share personal information with anyone outside of Nascence, except for the few exceptions below.

We work together with other companies who provide services to us, like hosting our website, providing our help desk software, sending out newsletters, analyzing our website traffic, hosting our cloud services, etc.. We only share personal information with these companies if it is necessary for them to provide their services. All companies we work with provide at least industry standard systems and processes to ensure the security and confidentiality of your information.

We also share personal information if disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations thereof; to detect, prevent, or otherwise address fraud or security issues; and to protect against harm to the rights, property or safety of Nascence, its users or the public as required or permitted by law.

If Nascence is involved in a reorganization, merger, or sale, the information we collect may be transferred as part of that transaction.

Protection of Personal Information

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

Whenever you connect to our Swift Claim service, we use Secure Sockets Layer (SSL) encryption for all information that is being transmitted. However, no method of transmitting or storing data is 100% secure, so we cannot guarantee the security of information you transmit to us.

Inside Nascence, we restrict access to personal information to only those employees who need to know that information in order to deploy and maintain our services. These individuals are bound by confidentiality agreements and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Some parts of our website, such as our blog or forums, may allow you to post personal information, such as your name or email address. This information is publicly accessible and can be read, collected, and processed by anyone. So please take care when using these features.

Please note that some of our servers may be located outside of the European Union, as well as the servers of our partners (e.g. Google and HockeyApp). If you use our services or website, you agree that your information is transmitted, stored, and processed in data centers outside the EU.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete this information. Parents or guardians can contact us at privacy@nascence.tech.

3rd Party Sites and Services

Nascence’s website or any of our services may contain links to third-party websites or services. We are not responsible for the information collected by those third parties and we encourage you to read their privacy policy before submitting any personal information to them.

About this Privacy Policy

Our Privacy Policy may change from time to time. When we change the policy, we will post the changes on this page, and, if the policy changes in a significant way, we will also provide a prominent notice (e.g. on our website).

If you have any questions regarding our Privacy Policy, please contact us at privacy@nascence.tech.

Last modified: May 19, 2017